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Common queries answered

Frequently Asked Questions

In order to cut down on waste, all of our products are made as soon as they are ordered. Products from our Ready to Order category are usually ready to ship in two workdays. Products from our Custom Products category take a maximum of 3 workdays, depending on the complexity of the customisation. For commissions it depends on the size of the project. An estimate will always be provided in the quote for the project.
If there are visible defects to a product from our Ready to Order category, feel free to contact us and we will be happy to help you out! Due to their nature though, sales from our Custom Products section are final. We will always provide ample time to confirm final designs by sending you progress pictures and status updates, so don’t worry!

You can change your shipping address on your account page, under the “Address” section. 

Found out your shipping address has an error after ordering? No problem, just use the contact form on the right and we will fix it for you!

You will receive a Track & Trace code on the email address you provided during the checkout process. Feel free to contact us if anything is wrong.

Customer support is provided through email, the contact form on our website and through help pages like this FAQ.

Found out your shipping address has an error after ordering? No problem, just use the contact form on the right and we will fix it for you!

We currently ship to the following countries, but are working hard to expand it to more countries in the future:
  • The Netherlands
  • Belgium
  • Luxembourg
We always try to bundle all ordered items together for shipping, so you don’t have to pay anything extra. However, you can always request that certain items need to be delivered different from the rest of the order.
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